Here are some troubleshooting tips for FE-P. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

  • False alert

    When you find that there is no motion in the recorded videos, but the camera triggers an alarm, you can have a look at the cause and solution below.
    Cause. Install the camera in a scene that is prone to false alarms
    Solution 1: Set the proper motion detection area for the camera, refer to: How to Setup Motion Detection Area for Reolink Cameras
    Solution 2: Please lower the sensitivity for the camera, refer to: How to Configure Motion Detection Sensitivity for Reolink Cameras

  • IP cameras stop working

    There are several possible causes for an IP camera to stop working. You may follow the troubleshooting tips listed below to troubleshoot.
    Cause 1. Camera accessories failure
    Solution: Check whether the outlet and the DC adapter/power cord are working properly.
    For PoE cameras, try to use another Ethernet port and cable to see whether your device can be connected to the network successfully.
    Cause 2. The camera cannot be properly powered
    Solution: Cover the day/night sensor or place the camera in a dark environment. After a few seconds, if no IR LED is on or no sound can be heard, please contact our support for help.
    For more details, please have a look at: IP Cameras Stop Working

  • SD card cannot be formatted

    If the camera prompts that the SD card is not formatted or formatting failed, it might be caused by the issues listed below.
    Cause 1. SD card is not compatible
    Solution: Please check if your sd card meets the requirements, refer to how to choose SD card for Reolink camera
    Cause 2. SD card is not inserted properly
    Solution: Check whether the SD card is inserted properly and locked in place.
    To get more information, please check: SD Card Cannot be Formatted

  • Blurry image for auto-focus lens camera

    If your camera is an auto-focus lens camera and the live view image is blurry or out of focus, please follow the points below to troubleshoot this problem.
    Cause 1. The focus or zoom is not adjusted properly
    Solution: Please manually adjust the focus or zoom on the mobile app or client to see whether the image will focus and become clear.
    Cause 2. Condensation/water gets into the camera lens
    Solution: Please check whether there is any condensation/ water /fog inside the camera lens. If so, please make sure you install the camera properly and contact the Reolink support team for a warranty.
    Cause 3. The camera was not installed properly
    Solution: If this is a new camera and part of the image is blurry or not focused, please exchange another place to check whether it will be fine.
    For more information, please refer to: Blurry Image for Auto-Focus Lens Camera

  • Fail to connect camera in WAN

    If you cannot connect to the camera in a remote network, you may follow the points below to troubleshoot the issue.
    Cause 1. Camera is not communicating with your router
    Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera.
    Cause 2. The router port or firewall blocks the camera's internet connection
    Solution 1: Please make sure all the UDP ports of this camera in your router are enabled, if you don't sure how to check it, please contact your router or internet provider about it.
    Solution 2: Check the firewall settings of the router to see if the remote access is blocked. Please disable the firewall on the router.
    To troubleshoot further, please go to: Connection Failed When Remotely Accessing Reolink IP Cameras