This article intends to offer some possible causes and solutions if you fail to change the configuration for your camera.
Applies to: All Reolink cameras.
Description: When you change the configurations, say, the position of the camera name, the new configurations do not take effect, and you find the configurations have been returned to factory default. The scenario of losing configuration may happen every time you change the configuration, or it happens sometimes.
Cause 1. The reset button of the camera might be stuck or broken.
Solution: Check if the reset button still works well. You can manually press and hold the reset button to test whether the camera will be reset. If the camera cannot be reset successfully and you cannot reinitialize the camera, it means the reset button has some problem. you may contact our support team for further help.
Here is a guide on how to reset the camera for your reference.
Cause 2: The firmware of your camera is not the latest one.
Solution: Upgrade the firmware for your camera.
Here is a guide on how to find out the firmware version of your camera and how to upgrade it to the latest.
If there is nothing wrong with the reset button and the camera is with the latest firmware, please contact our support team for further help.
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