This article introduces the differences between hard reset, software restore and reboot.

Applies to: All Reolink devices.

Feature Explanation: Reset, Restore, and Reboot

Hard reset means pressing the reset button on the device body. It can only be done when you have physical access to the device. 

Restore is an operation on Reolink App/Client that can be done remotely even when you are not next to your Reolink device.

Reboot can both be done manually or via the software. It serves to switch off the device and restart it. It will not change the settings of the device.

Note:

  1. Clicking on the above blue text will redirect you to the corresponding operation guide.

  2. If you do not see the Restore/Reboot feature in the Reolink software, it may be because you are not using a super admin account, or the camera is offline. In this case, you will not be able to access the settings to perform additional operations.

  3. Reset/Restore clears configuration-related settings, like device password, but will not delete recorded videos.

Differences between Reset and Restore for Reolink Devices

Reset and restore serve a similar purpose to bring the Reolink device back to its default settings, there are certain differences between them. 

Device Restore Hard reset when powered up Hard reset before powering up
Battery-powered cameras Set all settings (except Network) to default. Set all settings to default. /
PoE & Wi-Fi (Plug-in) cameras

E1,

E1 Pro,

E1 Zoom,

E1 Outdoor,

E1 Outdoor Pro,

E1 Outdoor CX,

TrackMix WiFi,

Reolink Doorbell WiFi,

FE-W,

Lumus,

Lumus Pro.

 Set all settings (except Network) to default. Set all settings to default. Set all settings to default.
Other Cameras Set all settings (except Network) to default. Set all settings (except Network) to default. Set all settings to default.
NVRs (new UI) You can choose to retain or restore network/UID settings. If both options are selected, all configurations will be cleared. Set all settings (except Network and UID) to default. Set all settings to default.
NVRs (old UI) Set all settings to default. Set output resolution and login password to default. /
Home Hubs Set all settings (except Network) to default. Set all settings (except Network) to default. Set all settings to default.

Related Articles

Troubleshooting Guide: Reolink Reset Button Not Working

Why Reolink Camera Keeps Repeating Beep Sound or Welcome Voice Prompt?

Reolink Camera Offline Help

If you still have any questions or are unable to resolve your current issue, please click on the blue text "Submit a request" below to contact Reolink Support for assistance.