Troubleshooting for Solar Panel

Here are some troubleshooting tips for Reolink Solar Panel. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

• Why do Solar Panels Charge Slowly?

  Cause 1. Insufficient sunlight

  Solution: 

  1. Make sure that your Reolink Solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles.
  2. Please wipe the Solar Panel with wet tissue or clothes regularly to remove dust and debris.

  Refer to: How to Use Solar Panel Effectively

  Cause 2: The battery drains fast

  Solution: 

  1. Please adjust the PIR schedule and sensitivity to reduce the PIR alarm.
  2. Avoiding logging in to the camera too frequently. Only access the camera when necessary
  3. Please install the camera in a well-lit area.
  4. Make sure the WIFI connection is stable(except Reolink Go, Reolink Go Pt, Reolink Go Plus, and Reolink Go PT Plus).
  5. Please install the camera in a proper environment to extend its battery life.

  Reolink battery-powered cameras can be charged within the temperature of 0℃- +45℃（32°F-113°F）

  Reolink battery-powered cameras can properly function within the temperature of -10°C – +55°C (14°F – 131°F).

  Refer to: Why the Battery is not Last as Expected

   Cause 3: The battery is defective.

  Solution:  Please charge the battery with a 5V/2A DC charger and pay attention to whether the charging efficiency of the battery is normal.

  If your problem persists, you may contact our support team for additional help by submitting a request

• Why is Reolink Solar Panel Stop Charging Reolink Battery Powered Cameras?

  There're several possible causes for Reolink Solar Panel to stop charging Reolink battery-powered cameras, please follow the steps below to troubleshoot the issue.

  Cause 1. Bad contact in the charging cable

  Solution: Unplug and re-insert the charging cable. Ensure a stable connection between the solar panel and the camera.

  Cause 2. Insufficient sunlight

  Solution: Make sure that your Reolink Solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles. Refer to How to Use Solar Panel Effectively

  Cause 3. Inappropriate temperature

  Solution: Make sure that your camera is not working in temperatures below 0°C (32°F) or above 45°C (113°F).

  Cause 4. Extensive use

  Solution: Extensive use of your battery-powered cameras will drain the camera's battery faster than the recharging speed of your Reolink Solar panel, especially with insufficient sun exposure. Please reduce or stop using your camera for a day or two to see whether the battery level will increase.

  Cause 5. Broken Battery 

  Solution: Check the status LED on the back of the battery and the indication signal on your App.

  

  If neither of them can be found, please try to charge the camera with a DC adapter to see if it can be charged or fully charged. If not, please contact our support team for additional help.

  Note: If the problem persists after going through the steps above, please contact our support team by submitting a request with the result of your troubleshooting.

• The Battery Cannot be Fully Charged to 100%.

  When you find out that the battery level on the APP cannot display to 100% or the power light has not turned green with the USB charger, please follow this guide for simple troubleshooting.

  Cause 1. The battery drains fast. The charging speed is slower than the power consumption of the camera, so it looks like it cannot be charged.

  Solution 1

  1. Please avoid connecting to the camera while charging.
  2. Please use the adapter to charge the battery separately, then plug the battery back into the camera and check if the battery reaches 100% (applies to Argus 2, Argus Pro, Reolink Go, and Reolink Go Plus).
  3. Please turn off the PIR sensor, and use the USB charger to charge. Then check if the battery can be fully charged.
  4. Please turn off the power switch when charging (applies to Argus Eco, Argus PT, Argus 2E, Argus 3, Argus 3 Pro, Go PT, and Go PT Plus).

  Cause 2. The solar panel has a low charging power and is affected by sunlight, so the battery cannot be fully charged to 100% in a short time.

  Solution 2

  1. Please adjust the angle of the solar panel, to select a position with the maximum sunlight exposure throughout the year for your solar panel.
  2. Please use the USB charger (5V/2A) to charge to test if the camera can be fully charged.
  3. Please keep the surface of the solar panel clean.

  Cause 3. Poor contact between the USB charger and the USB port

  Solution 3:

  1. Please plug and unplug the USB cable several times.
  2. Please try another USB charger (5V/2A).

  Cause 4. The USB charger does not meet the specifications

  Solution 4: Please check the specification of the USB charger, whether it is 5V/2A.