A few questions about Reolink Duo frequently asked by Reolink users are listed here. Click them to get the answer you need. 

  • Why can't I connect it to 3rd party software?

    The RTSP and other ports may be disabled by default. You can launch Reolink Client, then go to Device Settings >> Network >> Advanced >> Port Settings to make sure all ports are enabled before using 3rd party software.

  • Can I turn off the spotlights?

    Yes, you can turn off the spotlights manually via Reolink App & Client.

  • What are the advantages of the dual-lens camera?

    This dual-lens camera is equipped with two lenses that capture views in 4K UHD from a 180° ultra-wide angle. You don’t need two or more single-lens cameras to monitor a large area. Instead, with only one dual-lens camera you can save installation time and enjoy much broader images with lower distortion. Images from the dual-lens are seamlessly merged into one frame both in live view and playback.

  • Does my camera support person/vehicle/pet detection?

    Yes, this camera supports person/vehicle detection and pet detection (beta). Currently, pet detection is used to detect cats and dogs and is in beta testing.

  • Does the camera support two-way audio?

    Yes, the camera supports two-way audio via its built-in mic and speaker. You can not only capture videos with audio recorded but also have real-time communication with people on the camera's end through Reolink App or Client.

  • Is a micro SD card necessary for the camera to record?

    No, it's optional. You could also use FTP to upload recordings. But if you want to playback/download recordings conveniently, we still recommend you insert a micro SD card for camera recording.

For more FAQs about this camera, check out Reolink TrackMix WiFi.