If you have ordered the Reolink Duo PoE / Duo 2 PoE or if you are interested in this camera model, and want to get some basic information about this product before putting it in use or placing the order, you may refer to the below introduction.

This article includes the following 4 parts which will help you quickly understand the use and working principles of the camera:

Part 1: Unboxing Video 

Part 2: Product Overview

Part 3: Installation 

Part 4: Initial Setup

Unboxing Video of Reolink Duo PoE / Duo 2 PoE

If you just receive your new camera and are not familiar with the camera, you can have a look at the below video about the unboxing, setup and installation of the camera.

Product Overview

You may find detailed information about the structure and components of the camera here.

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  1. Lens
  2. Daylight Sensor
  3. Spotlight
  4. IR LED
  5. Mic
  6. Mounting Bracket

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  1. Micro SD Card Slot
  2. Reset Button
  3. Speaker

Installation 

Mount the Camera to the Wall

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Drill holes in accordance with the mounting template. Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.
NOTE: Use the drywall anchors included in the package if needed.

Mount the Camera to the Ceiling

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Drill holes in accordance with the mounting template, Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.

NOTE: The camera can’t be adjusted horizontally when ceiling mounted. Please adjust the
camera angle before fixing it.

Installation Tips

  • Do not face the camera toward any light sources.
  • Do not point the camera toward a glass window. Or, it may result in poor image quality
    because of the window glare by infrared LEDs, ambient lights, or status lights.
  • Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may
    result in poor image quality. To ensure the best image quality, the lighting condition for both the
    camera and the captured object shall be the same.
  • To ensure better image quality, it’s recommended to clean the lens with a soft cloth from
    time to time.
  • Make sure the power ports are not directly exposed to water or moisture and not blocked
    by dirt or other elements.
  • With IP waterproof ratings, the camera can work properly under conditions like rain and
    snow. However, it doesn't mean the camera can work underwater.
  • Do not install the camera at places where rain and snow can hit the lens directly.
  • The camera may work in extremely cold conditions as low as -25°C. Because when it is
    powered on, the camera will produce heat. You may power on the camera indoors for a few
    minutes before installing it outdoors.
  • Try to keep the left lens level with the right lens.

Micro SD Card Installation

Please refer to the below steps to install the SD card on your camera.

Step 1. Use a screwdriver to unscrew the cover from the camera.

Step 2. Insert a micro SD card, please use your fingernail (or use the provided reset needle) to push the micro SD card in until you feel it is locked, and you will hear a click sound and the micro SD card will not pop out if the camera is inserted in properly.

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Initial Setup

To set up the camera, you need to switch on the camera and then finish the initial setup via both Reolink App and the Client. 

  • On Reolink App

    Step 1. Tap the iconin the top right corner.

    Step 2. Scan the QR code on the back of the camera. You may tap Light to enable a flashlight when setting up the camera in a dark environment.

    Step 3.  Create a login password for your camera. Then click Next.

    Step 4. Name your camera. Then click Next.

    Step 5. Initialization finished! You can start live viewing now.

    For more detailed instructions, you may refer to this article: How to Initially Set up Reolink PoE Cameras via Reolink App

  • On Reolink Client

    Step 1. Launch the Reolink Client and click the"+"icon.

    Step 2. Find the uninitialized camera by scanning in LAN, and then click the "+" button. You can hit the refresh button if your camera does not show up immediately.

    Step 3. Create a password for your camera, and click Next.

    Step 4. Name your camera and click Finish.

    For more detailed instructions, you may refer to this article: How to Initially Set up Reolink PoE Cameras via Reolink Client (New Client