Here is some Q&A about Video Doorbell PoE which is frequently asked by customers. You can check whether your question is covered below or not.

If you still have some unanswered questions, please feel free to contact us.

  • Does Reolink Video Doorbell PoE work with Reolink NVRs?

    Yes, Reolink Video Doorbell PoE works with Reolink NVRs with hardware versions N5MB01, N6MB01, and N7MB01. Or H3MB18, N2MB02, and N3MB01(need to upgrade the firmware of these NVRs). Check out how to find out the system information of the NVR.
    You can directly connect it to Reolink NVR via a PoE cable. The NVR will pick up all the cameras/video doorbells on the same network.

  • Does this doorbell use the same app for remote access as other Reolink products?

    Yes. You can check your Reolink Video Doorbell PoE at the same Reolink App as other Reolink products.

  • Where should I place Reolink Video Doorbell PoE?

    You can place the doorbell camera on the entry points of your property such as your front door, and you are recommended to mount it 1.2m high off the ground. A 15° wedge is contained to help set up the right angle or alter the angle.

  • Does the video doorbell support 24/7 recording?

    Yes, you can set Reolink Video Doorbell PoE to record 24/7 continuously to a micro SD card (not included) or an NVR. Or you can set it to record only when a person/motion is detected during the scheduled time periods.

  • Does Reolink Video Doorbell PoE use batteries?

    No, it is hardwired. You need to power it via PoE cable, via a power adapter, or via the pre-existing doorbell wiring (12-24V AC; 24V DC).

  • Can I control the volume of the Chime?

    Yes, you can control the volume of the Chime by pressing its button. Initially, the volume goes up when you press the button. After the volume reaches the highest, it goes down if you keep pressing the button.
    Please note that the settings of the Chime can only be done locally; you can NOT control the Chime via App or Client.

  • Can I use the Reolink Video Doorbell PoE offline?

    Yes. Without the Internet connection, the doorbell camera can still detect motion/person and record videos on the SD card (purchased separately). But it cannot send alerts to your mobile devices and you cannot live view it.
    If the chime is connected to the doorbell, it will chime when the doorbell is pressed, regardless of the Internet connection.

For more FAQs about the camera, please check: FAQs-Video Doorbell PoE