Troubleshooting for Video Doorbell PoE

Here are some troubleshooting tips for Video Doorbelll PoE. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

• False alert

  When you find that there is no motion in the recorded videos, but the camera triggers an alarm, you can have a look at the cause and solution below.
  Cause. Install the camera in a scene that is prone to false alarms
  Solution 1: Set the proper motion detection area for the camera, refer to: How to Setup Motion Detection Area for Reolink Cameras
  Solution 2: Please lower the sensitivity for the camera, refer to: How to Configure Motion Detection Sensitivity for Reolink Cameras

• IP cameras stop working

  There are several possible causes for an IP camera to stop working. You may follow the troubleshooting tips listed below to troubleshoot.
  Cause 1. Camera accessories failure
  Solution: Check whether the outlet and the DC adapter/power cord are working properly.
  For PoE cameras, try to use another Ethernet port and cable to see whether your device can be connected to the network successfully.
  Cause 2. The camera cannot be properly powered
  Solution: Cover the day/night sensor or place the camera in a dark environment. After a few seconds, if no IR LED is on or no sound can be heard, please contact our support for help.
  For more details, please have a look at: IP Cameras Stop Working

• SD card cannot be formatted

  If the camera prompts that the SD card is not formatted or formatting failed, it might be caused by the issues listed below.
  Cause 1. SD card is not compatible
  Solution: Please check if your sd card meets the requirements, refer to how to choose SD card for Reolink camera
  Cause 2. SD card is not inserted properly
  Solution: Check whether the SD card is inserted properly and locked in place.
  To get more information, please check: SD Card Cannot be Formatted

• Fail to connect the camera in WAN

  If you cannot connect to the camera in a remote network, you may follow the points below to troubleshoot the issue.
  Cause 1. Camera is not communicating with your router
  Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera.
  Cause 2. The router port or firewall blocks the camera's internet connection
  Solution 1: Please make sure all the UDP ports of this camera in your router are enabled, if you don't sure how to check it, please contact your router or internet provider about it.
  Solution 2: Check the firewall settings of the router to see if the remote access is blocked. Please disable the firewall on the router.
  To troubleshoot further, please go to: Connection Failed When Remotely Accessing Reolink IP Cameras