Try the troubleshooting tips for Reolink Lumus listed below to see if they will resolve your issue. If not, you can go to the troubleshooting section to find solutions or contact Reolink Support for help.

  • False alert

    When you find that there is no motion in the recorded videos, but the camera triggers an alarm, you can have a look at the cause and solution below.
    Cause. Install the camera in a scene that is prone to false alarms
    Solution 1: Set the proper motion detection area for the camera, refer to: How to Setup Motion Detection Area for Reolink Cameras
    Solution 2: Please lower the sensitivity for the camera, refer to: How to Configure Motion Detection Sensitivity for Reolink Cameras

  • Wi-Fi Test Failed

    If you couldn't get the WiFi test when configuring WiFi for the camera, it might be caused by the below factors.
    Cause 1: Incorrect WiFi password
    Cause 2: The WiFi password is too long
    Solution: Please change the WiFi password to shorter than 32 characters
    Cause 3: The encryption method of your WiFi network
    Solution: Please make sure that the encryption method is WPA-PSK/WPA2-PSK
    Cause 4: The WiFi connection is unstable
    Solution: Please move it closer to the WiFi and strengthen the antenna. 
    Cause 5: The WiFi channel is occupied
    Solution: Please change the Wi-Fi Channel to 1/6/11 for a try
    Cause 6: Incompatible Wireless Frequency
    Solution: Please make sure the Wi-Fi frequency to 20MHz, 40MHz, or 20MHz/40MHz mixed.
    To get more information, please refer to Wi-Fi Test Failed.

  • SD card cannot be formatted

    If the camera prompts that the SD card is not formatted or formatting failed, it might be caused by the issues listed below.
    Cause 1. SD card is not compatible
    Solution: Please check if your sd card meets the requirements, refer to how to choose SD card for Reolink camera
    Cause 2. SD card is not inserted properly
    Solution: Check whether the SD card is inserted properly and locked in place.
    To get more information, please check: SD Card Cannot be Formatted

  • Blurry image for auto-focus lens camera

    If your camera is an auto-focus lens camera and the live view image is blurry or out of focus, please follow the points below to troubleshoot this problem.
    Cause 1. The focus or zoom is not adjusted properly
    Solution: Please manually adjust the focus or zoom on the mobile app or client to see whether the image will focus and become clear.
    Cause 2. Condensation/water gets into the camera lens
    Solution: Please check whether there is any condensation/ water /fog inside the camera lens. If so, please make sure you install the camera properly and contact the Reolink support team for a warranty.
    Cause 3. The camera was not installed properly
    Solution: If this is a new camera and part of the image is blurry or not focused, please exchange another place to check whether it will be fine.
    For more information, please refer to Blurry Image for Auto-Focus Lens Camera

  • Failed to Connect After WiFi Test via the APP

    If you’ve connected your camera to the WiFi successfully, but couldn't connect the camera via Reolink App after you unplug the cable or move it to the place where you want to install, please refer to the below tips to troubleshoot.
    Cause 1: Failed to Save the WiFi Configuration
    Cause 2: Old Firmware
    Cause 3: Poor WiFi Signal
    Solution: Please move it closer to the WiFi and strengthen the antenna. 
    Cause 4: No Power for the Camera
    Solution: please make sure that you can see the IR lights from the camera at night. If you can not see IR lights, please use another adapter and another outlet for a try. 
    To get more information, please refer to Failed to Connect After WiFi Test via the App.

  • The camera image is blurry at night

    If you find that the camera works fine during the daytime but the image is blurry when at night, it might be caused by the reason below.
    Cause. The camera is not installed properly
    Solution: Please check if the IR lights are blocked by the bottom of the camera, if yes, please raise up the camera lens a bit for a try. Here is a video for your reference: