Try the troubleshooting tips for E1 listed below to see if they will resolve your issue. If not, you can go to the troubleshooting section to find solutions or contact Reolink Support for help.

  • The camera keeps beeping during the initial setup

    If you find the camera keeps beeping during the initial setup, it is normal. It means that the camera starts up successfully and we may start to set it up. Please follow the instructions below:
    Step 1. Download the App / Client on your phone / PC and start the setup process.
    Step 2. Tap on the "+" icon in the top right corner to start the initial setup.
    Step 3. Scan the QR code at the back of the camera or enter the 16-digit UID number to add it.
    Step 4. Select "Wi-Fi Not configured".
    Step 5. Enter the Wi-Fi password of the selected Wi-Fi network and tap Next.
    Step 6. Use the camera to scan the QR code generated on the phone.
    Step 7. After scanning, there will be a short beep sound. The camera will try to connect to the router.
    To get more information, please check: How to Do Initial Setup for Reolink E1 Series Cameras/Argus Series Cameras/Reolink Lumus via Reolink App

  • Failed to scan the QR code on the Reolink App

    If the camera fails to scan the QR code generated on the Reolink App during the initial setup, please troubleshoot from the following points:
    Cause 1. The camera lens is dirty and unable to get a clear image of the QR code.
    Solution: Wipe the camera lens with a dry paper towel/tissue. For the initial setup, you may remove the protective tape on the lens.
    Cause 2. Your phone is too near or too far away from the camera.
    Solution: Adjust the angle and the distance to make sure that your phone screen is 90° vertical to the camera at about 20cm (8 inches) away.
    Cause 3. The light is too dim for the camera to recognize the QR code.
    Solution: Scan the QR code on the phone’s screen where there's enough illumination and adjust your phone screen to about 50% brightness.
    To find more information, please check: Camera Failed to Scan the QR Code on the Phone APP

  • Wi-Fi connection failed

    If you hear "Connection to the Router failed" during initial setup, it means the camera fails to connect to the router. Please follow this guide to troubleshoot the issue.
    Cause 1. The Wi-Fi SSID or password is incorrect.
    Solution: Please double-check and ensure the Wi-Fi SSID and password you entered in the Reolink app is correct.
    Cause 2. The Wi-Fi SSID or password you entered contains special characters.
    Solution: Please enter the SSID and password using characters from the English keyboard only. And check your SSID is within 31 characters.
    Cause 3. The wireless frequency of your Wi-Fi is not 2.4GHz.
    Solution: Please ensure that the router's frequency is 2.4GHz. If you are using dual-band Wi-Fi, please disable the 5GHz Wi-Fi on the router to have a try.
    For more information, please refer to Wi-Fi Connection Failed when Setting up Lumus, Battery-Powered Cameras and E Series

  • Camera reboots automatically

    If you find that the camera is rotating automatically, there might be several reasons causing this issue.
    Cause 1. Insufficient power supply.
    Solution 1: Please kindly check whether the power connector of the camera is broken or corroded.
    Solution 2:     Please change other working power outlets and other working power adapters for a check. (E1 use a 5V 1A power adapter.)
    Cause 2. Wi-Fi drops offline.
    Solution: If the above phenomenon appears when you fail to connect to the camera, it might be due to the camera failing to connect to Wi-Fi, you can check the status light in front of the camera. If the status light is blinking, that means it drops offline. You can move the camera near the router or reset the camera and set it up again for a check, please refer to: How to Initial Setup for Reolink E1 Series Cameras / Reolink Lumus via Reolink App

  • E series cameras cannot be powered on

    If your E1 camera cannot be powered on, you may follow the points below to troubleshoot the issue.
    Cause 1. Defective power supply.
    Solution: Please change another 5V 2A/1A power supply which is verified working properly and also try another outlet.
    Cause 2. Defective Camera Hardware.
    Solution 1: Please reset the camera to the default factory settings
    Solution 2: Then Then please check whether there is a voice prompt or whether the status LED is on.
    To troubleshoot further, please go to E Series Cameras Cannot be Power on