Try the troubleshooting tips for E1 Zoom listed below to see if they will resolve your issue. If not, you can go to the troubleshooting section to find solutions or contact Reolink Support for help.

  • Fails to connect to 5GHz WiFi but can work with 2.4GHz WiFi - E1 series troubleshooting.

    If your E1 Zoom can connect to 2.4GHz WiFi but fails to connect to 5GHz WiFi, here are two possible causes for your reference.
    Cause 1. The camera doesn't support the WiFi channel your WiFi router uses.
    Solution: Here are the WiFi channels the camera supports. You may check out which channel your WiFi router uses on the router and see if it's one of the supported channels. wifi_channel.png
    Cause 2. The camera firmware is not the latest one.
    Solution: Please check the system information of your camera. You can follow this instruction to make sure you already have the latest firmware version for your camera: How to Find out System Information (Firmware Version) via Reolink Software.
    For more information, please check Fails to Connect to 5GHz WiFi But Can Work with 2.4GHz WiFi - E1 Series Troubleshooting.

  • E series cameras cannot be powered on.

    There are several possible causes for failing to power Reolink E series cameras. You may follow the troubleshooting tips listed below to solve the problem.
    Cause 1. Defective power supply
    Solution: Please use a properly-functioning power supply (DC 5V 2A / 1A) and outlet to see if it works.
    Cause 2. Defective Camera Hardware
    Solution: Please reset the camera to default factory settings. Then please check whether there is a voice prompt or whether the status LED is on.
    For more information, please check E Series Cameras Cannot be Power on.

  • The micro SD card can not be detected.

    There are several possible causes for Micro SD Card Not being Detected on Reolink App. You may follow the troubleshooting tips listed below to solve the problem.
    Cause 1. The micro SD card can not be recognized by Reolink cameras
    Solution: Please format the micro SD card into FAT32 on your computer, and then insert the micro SD card into the camera to see if it works. Check if the micro SD card meets the requirements: How to Choose Micro SD Card for Reolink Cameras
    Cause 2. The card had not been properly inserted into the camera
    Solution: Take out the micro SD card and insert it again to see if it works.
    Cause 3. The micro SD card is defective
    Solution: Please test the micro SD card on your computer and see whether the micro SD card can be read and written. If it doesn't, please use another micro SD card to see if it works.
    For more information, please check the SD Card Can Not be Detected.

  • Failed to add cameras to Synology.

    If you fail to add Reolink cameras to Synology, please follow the below steps to make troubleshoot.
    Cause 1. The steps to add cameras to Synology is wrong
    Solution: Please kindly refer to the link to add cameras to Synology, How to Add Reolink Cameras to Synology Surveillance Station. Also make sure you have entered the right username, password, and port number.
    Cause 2. The resolution of the camera and resolution setting on Synology are different
    Solution: Please change both resolutions of the camera and Synology to the same one.
    Cause 3. The camera firmware is not the latest one or has a bug
    Solution: Please kindly find out the system information of the camera and find the latest firmware on the official website: Download Center – Reolink
    For more information, please check Failed to Add Cameras to Synology.

  • Connection failed when logging in remotely via UID

    Reolink UID (based on P2P) can be used for the set-up and remote access of Reolink cameras and NVRs. If you get a Login failed / Connection failed / Timeout error message when trying to remotely access the camera via the UID, please follow this guide for simple troubleshooting. (Please make sure you can log into your device on the LAN before the troubleshooting.)
    Cause 1. Incorrect UID and settings
    Solution: Check your UID to see whether the UID you enter is correct; enable UID for your device, and try to log in again. 
    Cause 2. The UDP ports are blocked by the network firewalls
    Solution: Please log in to your router to confirm whether the UDP ports have been enabled or not. If you couldn't find this setting, please contact router support for some help.
    Cause 3. Your device is blocked by the system firewall / VPN / VLAN of the login terminal
    Solution: Check if you have enabled a firewall / VPN / VLAN on your router, phone, or computer, please disable it.
    For more information, please check Connection Failed when Logging in Remotely via UID.

  • Cameras auto reboot themselves.

    The status light in front of E1 Zoom flashes with blue led when the status light is enabled.
    Cause 1. The Camera has Set up Auto Reboot
    Solution: If the camera will reboot automatically at a regular time by fixed time interval, please kindly check whether you have enabled Auto Reboot, refer to How to Set up Auto Reboot for Reolink Device.
    Cause 2. WiFi Drops Offline
    Solution: If the above phenomena appear when you fail to connect to the camera, it might be due to the camera failing to connect to WiFi, you can check the status light in front of the camera. If the LED light is blinking blue, it means the WiFi connection failed or the WiFi is not configured. You can move the camera near the router or reset the camera and set It up again for a check.
    Cause 3. Power Supply has Problems
    Solution: Please kindly check whether the power connector of the camera is broken or corroded. Please change other working power outlets and other working power adapters for a check (E1 Zoom uses a 5V1A power adapter).
    For more information, please check Cameras Auto Reboot Itself (E1 series and C series).