Troubleshooting for RLC-522

Here are some troubleshooting tips for RLC-522. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

• PoE cameras cannot be powered on by PoE Switch/Injector

  The camera cannot be powered on while using PoE Switch or PoE injector. Please reset the camera and cover the daylight sensor on the camera lens or take the camera to a dark room and wait for a few seconds then you'll find the IR lights on the camera will not light up/ not hear a "click" sound.
  Cause 1. Incompatible POE switch/injector
  Solution: Please refer to Which POE injector/switch can I use for Reolink POE cameras
  Cause 2. The camera is not properly connected to the POE switch/injector
  Solution: Please check the lights on the PoE switch/injector. If the lights are not on, please try to plug the camera into other ports that work and use another working Ethernet cable.
  Cause 3. The PoE module of the camera fails to get power
  Solution: Please use the DC adaptor to power the camera on.
  For more information, please check POE Cameras Cannot Be Powered on by POE Switch/POE Injector. 

• Fail to add PoE camera to NVR

  After plugging the new camera to the NVR, the camera's image does not show up on the monitor and it prompts "video loss". The following troubleshooting may be helpful to you.
  Cause 1. No available channels can be distributed to the new camera
  Solution: In this case, you have to remove the cameras which are no longer used and then manually distribute a channel to the new camera. You can refer to How to Delete Camera from PoE NVR//How to Delete Offline Camera Information on Channel Management Page via Reolink NVR(New UI)
  Cause 2. The new camera has been distributed with the same IP address as the previously added cameras
  Solution: Generally, this situation will cause more than one camera to be offline, or video loss. On the IP channel page, there will be at least two cameras with the same IP address. In this case, please reset the POE camera, and you can refer to How to Reset Bullet or Dome Cameras. Also please reboot the NVR.
  Cause 3. It shows "invalid PWD" on the IP channel page/live view page
  Solution: It means that the camera has been set with a password previously, so the NVR couldn't recognize its password. Please input the camera's password to add it.
  For more information, please check to Fail to Add PoE Cameras to NVR.

• The micro SD card can not be detected

  There are several possible causes for Micro SD Card Not being Detected on Reolink App. You may follow the troubleshooting tips listed below to solve the problem.
  Cause 1. The Micro SD card can not be recognized by Reolink cameras
  Solution: Please format the Micro SD card into FAT32 on your computer, and then insert the Micro SD card into the camera to see if it works. Check if the Micro SD card meets the requirements: How to Choose Micro SD Card for Reolink Cameras
  Cause 2. The card had not been properly inserted into the camera
  Solution: Take out the Micro SD card and insert it again to see if it works.
  Cause 3. The Micro SD card is defective
  Solution: Please test the Micro SD card on your computer and see whether the Micro SD card can be read and written. If it doesn't, please use another Micro SD card to see if it works.
  For more information, please check SD Card Can Not Detected.

• Connection failed when log in remotely via UID

  Reolink UID (based on P2P) can be used for the set-up and remote access of Reolink cameras and NVRs. If you get Login failed/Connection failed/Timeout error message when trying to remotely access the camera via the UID, please follow this guide for a simple troubleshooting. (Please make sure you can log into your device on the LAN before the troubleshooting.)
  Cause 1. Incorrect UID and settings
  Solution: Check your UID to see whether the UID you enter is correct; enable UID for your device, and try to log in again. 
  Cause 2. The UDP ports are blocked by the network firewalls
  Solution: Please log in your router to confirm whether the UDP ports have been enabled or not. If you couldn't find this setting, please contact router support for some help.
  Cause 3. Your device is blocked by the system firewall/VPN/VLAN of the login terminal
  Solution: Check if you have enabled a firewall/VPN/VLAN on your router, phone, or computer, please disable it.
  For more information, please check Connection Failed when Log in Remotely via UID.

• IP cameras stop working

  There are several possible causes for an IP camera to stop working. You may follow the troubleshooting tips listed below to troubleshoot.
  Cause 1. Camera accessories failure
  Solution: Check whether the outlet and the DC adapter/power cord are working properly.
  For PoE cameras, try to use another Ethernet port and cable to see whether your device can be connected to the network successfully.
  Cause 2. The camera cannot be properly powered
  Solution: Cover the day/night sensor or place the camera in a dark environment. After a few seconds, if no IR LED is on or no sound can be heard, please contact our support for help.
  For more details, please have a look at: IP Cameras Stop Working

• Blurry Image

  There are several possible causes for an IP camera to stop working. You may follow the troubleshooting tips listed below to troubleshoot.
  Cause 1. The focus or zoom is not adjusted properly
  Solution: Please manually adjust the focus or zoom on the mobile app or client to see whether the image will focus and become clear. Please refer to How to Zoom/How to Manually Focus.
  Cause 2. Condensation/water gets into the camera lens Solution: Please check whether there is any condensation/ water /fog inside the camera lens. If so, please make sure you install the camera properly and contact the Reolink support team for a warranty.
  Cause 3: Update the camera to the wrong firmware or the firmware bug.
  Solution: If your image was blurry or out of focus right after the firmware update,  it could be caused by the wrong firmware version or the firmware bug, please contact the Reolink support team for the right firmware version.
  For more details, please have a look at: Blurry Image for Auto-Focus Lens Camera