Here are some troubleshooting tips for RLC-811A. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.
When you find that there is no motion in the recorded videos, but the camera triggers an alarm, you can have a look at the cause and solution below.
Cause. Install the camera in a scene that is prone to false alarms
Solution 1: Set the proper motion detection area for the camera, refer to How to Setup Motion Detection Area for Reolink Cameras
Solution 2: Please lower the sensitivity for the camera, refer to How to Configure Motion Detection Sensitivity for Reolink Cameras
IP cameras stop working
There are several possible causes for an IP camera to stop working. You may follow the troubleshooting tips listed below to troubleshoot.
Cause 1. Camera accessories failure
Solution: Check whether the outlet and the DC adapter/power cord are working properly.
For PoE cameras, try to use another Ethernet port and cable to see whether your device can be connected to the network successfully.
Cause 2. The camera cannot be properly powered
Solution: Cover the day/night sensor or place the camera in a dark environment. After a few seconds, if no IR LED is on or no sound can be heard, please contact our support for help.
For more details, please have a look at IP Cameras Stop Working
SD card cannot be formatted
If the camera prompts that the SD card is not formatted or formatting failed, it might be caused by the issues listed below.
Cause 1. SD card is not compatible
Solution: Please check if your sd card meets the requirements, refer to how to choose SD card for Reolink camera
Cause 2. SD card is not inserted properly
Solution: Check whether the SD card is inserted properly and locked in place.
To get more information, please check: SD Card Cannot be Formatted
The sound on the camera side is too low when using two-way audio
If the sound on the camera side is too low when using two-way audio, you may follow the points below to troubleshoot the issue.
Cause 1. For Android App in the latest version, the volume of the microphone is low
Solution: Tap the speaker on the APP side to turn up the volume.
Cause 2. The person who spoke on the APP/Client side is too far away from the Microphone
Solution: The speaker on the APP/Client side should talk close to the Microphone.
For more information, please refer to The Sound on the Camera Side Is Too Low When Using Two-Way Audio
Low sound on the phone/computer when using two-way audio
If the sound coming from the phone is too low when you are using two-way audio, the solutions below may help you.
Cause 1. The volume of the phone/computer is set to Low
Solution 1: Turn up the sound on your phone/computer.
Solution 2: Plug the earphone into the phone/computer. (You may turn on the earphone mode in the sound settings of your computer).
Cause 2. Improper Settings on the phone/computer
Solution: Try to change to another phone/computer for a test.
For more details, please click: Low Sound on the Phone/Computer When Using Two-Way Audio
Fail to connect the camera in WAN
If you cannot connect to the camera in a remote network, you may follow the points below to troubleshoot the issue.
Cause 1. The camera is not communicating with your router
Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera.
Cause 2. The router port or firewall blocks the camera's internet connection
Solution 1: Please make sure all the UDP ports of this camera in your router are enabled, if you don't sure how to check it, please contact your router or internet provider about it.
Solution 2: Check the firewall settings of the router to see if the remote access is blocked. Please disable the firewall on the router.
To troubleshoot further, please go to Connection Failed When Remotely Accessing Reolink IP Cameras