Reolink/Support
  1. Reolink Support
  2. Troubleshooting

Troubleshooting

Setup Issues
Network/WiFi Connection Failed when first setup
Camera Failed to Scan QR Code
App Error After Scanning Camera's QR Code
Error After Prompt "Connection to the Router Succeeded"
Devices Already Exists
No Voice Prompt when first setup
Connection Issues
Local Connection
Remote Connection
WiFi Connection
NVR Connection
4G Cameras' Connection
Power/Battery/Charging Issues
Power Issues
Battery Issues
Charging Issues
Image Issues
Abnormal Image
Night Vision Issues
Can't Read License Plate
Color Difference of Dual-Lens
Duplicated Images
Black Image
Smearing Image
Stream Issues
No Live Stream
Live Stream Delays
Failed to Load Clear Stream
Software Issues
Reolink Software
Third-party Software Issues
FTP Issues
RTSP/RTMP Stream Issues
Fail to Capture Live JPEG Image via CGI
Recording/Playback/Download Issues
Recording Issues
Playback Issues
Download Issues
Alarm Issues
Push Notifications Issues
Alarm Email Issues
PIR Issues
Motion Detection Issues
Cloud Issues
Failed to Input the Email Address When Signing up
Failed to Bind Camera to Cloud
No Recordings in Cloud Storage
Some Recordings Not Uploaded to Cloud
Failed to Renew Cloud Plan
Sound Issues
Two-way Audio Issues
No Audio in Live View/Playback
Reboot/Reset Issues
Reboot Issues
Reset Issues
Smart Home Issues
Google Home
Amazon Alexa
SD card/HDD Issues
SD Card Issues
HDD Issues
SIM card Issues
SIM Card Not Recognized
Data Consumed Fast
Order/Payment Issues
Failed to Pay
Something missed in the order
Coupon Code is Occupied
Not Receive Order Confirmation Email
Order is Missing
Order is Returned Back
Hardware/Accessory Issues
Network Port Rusted
USB Port Broken
Screw Lost/Broken
Bracket/Base Broken
Cameras Get Water in
Cameras Get Hot
Firmware Issues
Failed to Upgrade Firmware Online
Camera Stops Working After Upgrading
Password Issues
Forget Cameras/NVR Password
Forget Reolink App Password
Forget Reolink Client Password
Forget Reolink Account Password
Other Issues
Light Issues
PTZ Issues
Focus Issues
Reolink Account Issues
Third-party Hardware Issues
  1. Reolink Support
  2. Troubleshooting

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